Mapplewell Manor

We found the following examples of good practice.

The service had signage displayed on all external doors to alert visitors to restrictions on entering the building and the infection control measures they would need to take.

Staff had completed training in infection control, COVID-19 and donning and doffing personal protective equipment (PPE). The registered manager had completed competency checks to ensure all staff understood how to wear PPE and effective handwashing.

The service had an adequate supply of PPE to meet current and future demand. Staff were using and disposing of PPE correctly.

The home had arrangements in place to test both people and staff for COVID-19, in line with the current guidelines on testing. People and most staff had received a first dose of the vaccine.

The home had a team of housekeeping staff that had been trained on infection control. There was an enhanced cleaning schedule in place that also ensured door handles, keypads, handrails and high touch areas were consistently cleaned. We observed that the home was very clean and well kept.

There was a comprehensive set of policies, procedures audits and detailed risk assessments in relation to the management of infection control risks and Covid-19.

New admissions were expected to provide recent COVID-19 test results, were further tested by the service following admission and isolated upon arrival for 14 days to minimise the risk of potential infection to people already living at the service. These procedures would also be used for people returning to the home following a hospital stay.

There was a visitor's policy and visitor's guide with detailed advice for families. There was a dedicated visitor's room with separate entrance and a full screen, which was in use when local health restrictions permitted. Visits were booked in advance and staff cleaned the visiting area between each visit. There was a dedicated staff member to oversee visits, support people and their families and ensured social distancing was maintained.

People were supported to maintain links with friends and family via telephone and video calls. Links with families were maintained through regular communication and relatives' meetings held online which allowed many relatives to take part.

The five questions we ask about services and what we found