Starr Hills

We found the following examples of good practice. The provider had dedicated staff to ensure people were admitted safely and continued to be supported in the service in accordance with national guidance. Infection prevention and control (IPC) policies and procedures were kept under review. We found safe processes were in place and appropriate action had been taken. The local commissioner's IPC team was providing advice and support when required.

Social media systems such as mobile phones and computer systems were used to facilitate contact between people and their relatives. One relative said, "We are blessed with this place my [relative] has been so well looked after and kept him in good spirits with helping me visit him."

During our visit we observed the staff using Personal Protective Equipment, (PPE) safely. The registered manager told us sufficient stocks of PPE were available and we confirmed this on the visit.

People living at Starr Hills and staff were tested regularly for COVID-19. There were no staff employed who had not been vaccinated as now required.

The home was clean and hygienic. Cleaning schedules were in place and PPE stations placed around the home. There were designated domestic staff and cleaning schedules were followed. The registered manager carried out regular checks of the environment and cleanliness and any issues were being acted on. Comments about the cleanliness of the building were positive and they included from people, "They really concentrate to keep the place clean." Also, "Very good cleaning staff as you can see."

The five questions we ask about services and what we found