Bowburn Care Centre

Staff worked together well to keep people safe. They understood their roles and worked hard as a team.

Risks to people's health and safety were assessed and regularly reviewed. These assessments were person centred and detailed.

The provider had safeguarding and whistleblowing training, policies and systems in place. Staff understood how to identify potential signs of abuse and were confident in the registered manager acting on any concerns.

Staff worked well with external partners to keep people safe.

The registered manager, regional manager and senior staff demonstrated good awareness and oversight of systems and process. Audits were effective.

The environment was well maintained and clean. The registered manager agreed that the outdoor space would benefit from being reviewed to ensure it better met the needs of people living with dementia.

Staff were recruited safely. Their competence was regularly assessed and they were supported to complete relevant refresher training.

Medicines were stored and administered safely by competent, experienced staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Activities were varied and well planned. People's individual cultural and spiritual needs were respected and acted on.

The registered manager led by example and was well respected by staff and external partners. Feedback

from relatives and external specialists was positive regarding the leadership of the service.