Chilton Care Centre

During the last inspection in February of 2017 the service was rated good. This assessment was undertaken due to the time since our last inspection of the service.

People were supported by a consistent staff team who were familiar with their care and support needs and preferences. Safe staffing levels were in place and staff felt supported by the management team. Recruitment processes were in place, but appropriate risk assessments had not always been completed. Action was taken to address this. Staff told us they felt supported by the management team. Where concerns about staffs’ performance had been raised, action had been taken but records relating to this required further improvements.

People felt safe living at the service. Whilst action had been taken to safeguard people and reduce risks, appropriate referrals had not always been made. The registered manager took immediate action to address this.

Regular and robust checks were in place to ensure a safe environment was maintained. Infection, prevention and control measures were in place and followed by staff. Work was planned to ensure the laundry facilities followed best practice guidance.

People were supported to have maximum choice and control over their lives. Staff provided support in the least restrictive way and in line with people’s best interests. Policies and systems within the service promoted and upheld this practice.

People received care from dedicated, compassionate and well‑trained staff. Care records were reviewed regularly to ensure they were current and reflective of people’s needs. Staff worked effectively with external healthcare professionals to ensure people received timely support. There were some gaps in records where people required additional monitoring to maintain their health, but this had not impacted on people.

The provider had oversight systems in place to monitor the quality and safety of the service. Feedback was sought regularly from people, relatives and staff. The registered manager and staff team were committed to promoting positive outcomes for the people they supported.