Colne House

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People reported feeling safe. Staff were knowledgeable about safeguarding people and when to raise concerns. People received their medicines safely and recruitment practices were safe. Risks associated with people's care were assessed and monitored. Systems to manage environmental risks such as fires safety were robust.

Assessments were person centred and care was responsive to people's needs. There was an established staff team that was motivated and well trained to carry out their roles effectively. The home was accessible and had been adapted to meet people's needs.

A committed and caring staff team treated people with dignity and respect. People's communication needs were met. Staff consulted people about the running of the service in regular service user meetings.

Staff supported people to have maximum choice and control of their lives and supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.