The Willows Nursing and Residential Home

Risk assessments were in place to manage risks within people's lives, and staff understood how to manage risk. Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. Medicines were stored and administered safely, and staff had training in this area. Staffing support matched the level of assessed needs within the service during our inspection. Staff were supervised and felt confident in their roles.

People told us they enjoyed the food prepared for them, and food and fluid intake was monitored when required. Healthcare needs were met, and people had access to health professionals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager was open and honest, and worked in partnership with outside agencies to improve people's support when required. Audits of the service were in place and had identified areas for improvement.