Oat Hill Mews
- Care home
- 76 beds
- No nursing
- Dementia care
- Registered since 2024
- Market Harborough, Leicestershire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
Rated Requires improvement in June 2026 under the previous provider, Care UK Community Partnerships Ltd.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 months
since the latest rating was published.
28 of 148
rated care homes in Leicestershire are rated Requires improvement, like this one.
Oat Hill Mews: inspection record
Rated Requires improvement in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Rosewood Manor (Good, 0.5 miles away) and The Willows Nursing and Residential Home (Good, 0.6 miles away).
Nearest care homes:
- G Rosewood Manor Good, 0.5 miles away
- G The Willows Nursing and Residential Home Good, 0.6 miles away
- G Lenthall House Good, 1 mile away
- G Peaker Park Care Village Good, 1.3 miles away
- G Herons Lodge Good, 1.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 June 2026 (assessment visit 26 February 2026). Quoted under the Open Government Licence.
This location is dual registered. Dual registration is when a provider has stated, and is able to evidence, that at least two providers are both responsible for managing the regulated activities at a single location. CQC consider both providers to be severally liable and responsible for the carrying on of the regulated activity, irrespective of any specific arrangements between them. This means that any default or breach by one provider is the responsibility of both providers. The two providers responsible for the location are Care UK Community Partnerships Ltd, and Care UK Care Services Limited. This report should be read in conjunction with the report for Oat Hill Mews 1-18339822174.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Date of assessment: 9 March to 23 March 2026
This assessment was undertaken as the first inspection of this newly registered service.
Oat Hill Mews is a care home providing accommodation for persons who require nursing or personal care. Oat Hill Mews can support up to 76 people. The service provides support to younger or older adults living with physical health needs or dementia. At the time of our assessment there were 37 people living at the service.
People and relatives gave mostly positive feedback about Oat Hill Mews. We observed staff being friendly, caring and respectful, and the home felt welcoming with good facilities and a pleasant atmosphere. There were enough staff to meet people’s needs, and staff had been recruited safely.
However, concerns were identified in respect of the governance and oversight in areas such as infection prevention and control, medicines and mental capacity assessments. Some mattress covers were not in a condition which could be cleaned easily, some bedding was soiled, and there were remedial works required in some ensuite bathrooms. Medicine in tablet format was given safely, however, there were concerns regarding other formats such as eyedrops and creams and the provider could not demonstrate, through records and checks, these were always being managed safely. Mental capacity assessments did not cover all areas of care, and best interest decisions lacked detail.
Some audits had identified repeated themes and trends, but these had not been actioned in a timely manner. Although leaders took action when inspectors raised the above concerns, the service needed stronger systems to ensure issues are found and addressed promptly through routine checks.
As a result, the provider is in breach of the legal regulation relating to good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 17 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 17 June 2026. Ask about changes in management and what has changed since the report.
- Ask what the new provider has changed since taking over.
Registration details
- Registered manager
- Susanne Stevens
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care UK Care Services LimitedBrand: Care UK
- Ownership type
- Organisation
- Companies House number
- 02571516 (opens Companies House)
- Previous provider
-
- Care UK Community Partnerships Ltdregistered
Care UK Care Services Limited runs 226 services in England, 6 of them in the East Midlands. 59 are rated Good or Outstanding, 8 are rated Requires improvement or Inadequate and 159 have no rating yet.
Other services run by Care UK Care Services Limited
- O Collingwood Court Outstanding. Care home, North Tyneside, North East
- O Cuttlebrook Hall Outstanding. Care home, Oxfordshire, South East
- O Halecroft Grange Outstanding. Care home, Trafford, North West
- O Priors House Outstanding. Care home with nursing, Warwickshire, West Midlands
Getting help from Leicestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicestershire County Council
- Ask for a care needs assessment
- Phone: 0116 305 0004, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Leicestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Oat Hill Mews provide nursing care?
- No. The Care Quality Commission lists Oat Hill Mews as a care home without nursing.
- How many beds does Oat Hill Mews have?
- The Care Quality Commission's register lists 76 beds at Oat Hill Mews.
- When was Oat Hill Mews last inspected?
- The Care Quality Commission's latest rating for Oat Hill Mews was published on 17 June 2026.
- Who runs Oat Hill Mews?
- Oat Hill Mews is run by Care UK Care Services Limited. It runs 226 services in England, 6 of them in the East Midlands.
- What is Oat Hill Mews's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 17 June 2026.
Contact
- Phone
- 01858 894794
- Address
- Leicester Road, Market Harborough, LE16 7AX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Rosewood Manor (Good, 0.5 miles away) and The Willows Nursing and Residential Home (Good, 0.6 miles away).
Nearest care homes:
- G Rosewood Manor Good, 0.5 miles away
- G The Willows Nursing and Residential Home Good, 0.6 miles away
- G Lenthall House Good, 1 mile away
- G Peaker Park Care Village Good, 1.3 miles away
- G Herons Lodge Good, 1.4 miles away