Ridgemede Care

We found the following examples of good practice. • The activities co-ordinator supported people to write letters to family and friends. This was in addition to using technology to communicate with loved ones. • The provider had converted one room into a locker room for members of staff. Each staff member had a full length locker enabling safe storage of outdoor coats and limiting cross contamination. The room also had a shower enabling staff to shower after their shift before returning home. • All staff had been fitted with an FFP3 mask in preparation for any future need. An FFP3 mask is a face mask which has been individually fitted and includes enhanced filters. • Staff took part in an infection prevention and control quiz, 96% of staff completed the quiz with one drawn 'out the hat' for a prize. • Staff received a monthly bulletin which included important information such as 'policy of the month', Government advice, information about testing and COVID-19 symptoms to look for. The bulletin also included information to support staff wellbeing.

The five questions we ask about services and what we found