East Dean Grange Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question require improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm. At the last assessment, the provider was in breach of legal regulation in relation to poor management of wound care, poor cleanliness of the environment and safety concerns around potential fire risks. Improvements were found at this assessment and the provider was no longer in breach of this regulation.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. At the last assessment, the provider was in breach of legal regulation in relation to a negative culture within the service and quality assurance processes were not always effective in identifying or addressing issues. Improvements were found at this assessment and the provider was no longer in breach of this regulation.