St Margarets Care Home

We found the following examples of good practice.

The registered manager had completed service visit risk assessments for all residents who received visitors. These detailed how to safely manage the visit for each person according to their needs and abilities.

For people who were in their rooms and either unable or chose not to access the communal areas, there was a social isolation risk assessment in place. These were regularly reviewed by staff to try and improve people's wellbeing and reduce the risk of isolation. Care staff had taken on the role of providing activities during the pandemic and had thought of creative ways to keep people engaged and active.

All staff were responsible for cleaning and signed an infection control form when they had cleaned certain areas of the home. It was common practice that whenever staff went anywhere in the home, they cleaned regularly touched surfaces as they went along.

An automatic hand washing station had been installed outside the front door of the service with instructions on the screen for safe hand washing. The hand washing station was touch free and sensors identified where soap and water was required.

The registered manager had changed several household items for disposable items in order to promote good infection control. This included paper doilies on food trays and paper napkins for use at meal times. The registered manager had also installed paper towel dispensers in all individual and communal bathrooms.

Further information is in the detailed findings below.

The five questions we ask about services and what we found