Camelot Residential Care Home

Staffing arrangements ensured people's needs were responded to in a timely way. Staff had a good understanding of how to identify and respond to any suspicion or allegation of abuse or discrimination. Staff were recruited safely. People's Medicines were stored, administered and disposed of safely. There were suitable arrangements in place to assess and respond to any risk to people and staff. The service was clean and well maintained.

All staff completed essential training to ensure they had suitable skills to care for people. Staff were supported and had the opportunity to develop new skills. People's dietary needs were assessed, and food was provided to meet people's needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were looked after by staff who knew and understood them. Staff treated people with kindness and compassion and supported them to maintain their independence. People's dignity was protected, and staff were respectful. Feedback was positive, and people praised both the staff and the relaxed atmosphere in the service.

People had the opportunity to take part in a variety of activities in the service. This took account of people's preferences, choice and interests. Visitors were welcomed, and staff supported them to enjoy their visits to the service. People were supported to maintain good health and had access to external healthcare professionals such as their GP when they needed it.

The registered manager was open and transparent and fostered an open culture in the service where staff felt well supported and valued, and people felt comfortable and safe.