Chaseley

The service had made improvements and are no longer in breach of the regulations found at our last inspection. People received safe care from supportive staff who understood their individual needs and risks. Staff worked in partnership with key health care professionals and made referrals to services in a timely manner. People received their medicines as prescribed. The provider had ensured systems were in place to keep people safe from abuse and harm. There were enough trained staff to support people. Health and safety systems were in place to check the environment, equipment and utilities. The service was clean and tidy.

The service had made the required improvements identified at the last inspection. Peoples needs and rights were supported. People’s care and treatment was effective due to their health, care, well-being, and communication needs being assessed with them. People’s care plans are kept up to date with any assessments completed in a timely manner. Staff were aware people’s preferences and respected these in a person-centred way. People were aware of their rights around care and treatment. Staff showed a good knowledge of the mental capacity act, including capacity and consent.

The service had made improvements and are no longer in breach of the regulations. People's needs were met through good planning and delivery. Their care was delivered in a timely way, with any changes in care being communicated clearly to staff. People were supported to maintain contact with people who were important to them. People engaged in activities that were individualised to them. People had access to information about how to raise a complaint. Where complaints had been raised these had been responded to in line with the provider's policy. People's future plans end of life care needs were met in line with their preferences in a respectful and dignified way.

The service had made improvements and are no longer in breach of the regulations. The provider had improved their quality monitoring systems to help them identify any shortfalls in the management of people’s care and the running of the service. There was a positive and open culture. The provider used feedback from people, staff and other professionals to drive improvement. Staff praised the managers and told us they were approachable and listened to their views. Staff were open and honest with people and their relatives when people when things went wrong. Staff were encouraged to reflect and consider any learnings after any incidents to help prevent further incidents. The equality and diversity of people and staff was respected and promoted.