Ingham House

People's experience of using this service People received safe care and support by staff trained to recognise signs of abuse or risk and understood what to do to safely support people. One person said, "It's a nice and safe place to live." Care plans and risk assessments meant peoples' safety and well-being were protected. People were supported to take positive risks, to ensure they had as much choice and control of their lives as possible. We observed medicines being given safely to people by appropriately trained staff, who had been assessed as competent. The home was well-maintained and comfortable. There were enough staff to meet people's needs. Safe recruitment practices had been followed before staff started working at the service.

The providers' governance systems were being used consistently to improve the service. There had been improvements made, to areas identified from audits , such as a reduction in falls from increasing staffing levels. The manager and staff team were committed to continuously improve and had plans to develop the service and improve their care delivery to a good standard. Feedback from staff about the leadership was positive, "We work as a team, good leaders."

For more details, please see the full report which is on the CQC website at www.cqc.org.uk