Tasker House

People's experience of using this service and what we found: People were supported by very kind, caring and compassionate staff who often went the extra mile to provide people with good, high quality care. This high standard of care enhanced people's quality of life and wellbeing.

People were treated with dignity and respect in a way that truly valued them as individuals. The registered manager and all staff, whatever their role, were always prepared to go over and above their roles to ensure people received the care they needed and live full and meaningful lives. The staff and the management team were passionate about providing people with support that was based on their individual needs and wishes. As a result, their care was tailored to meet their exact needs.

The manager and the staff team strived for excellence and it was clear from our observations, what people told us and systems in place that they worked tirelessly to ensure people were cared for not only emotionally but physically.

People received safe care and were protected against avoidable harm, neglect and discrimination. There were systems in place to make sure the service was safe, with good staffing levels and skilled staff to deliver good quality care.

Risks to people were fully assessed and well managed. Staff had been safely recruited to meet ensure they were suitable to work at the service. People's medicines were safely managed, and systems were in place to control and prevent the spread of infection.

People's care needs were assessed before they received a care package. Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care.

People were supported to eat and drink enough. Staff supported people to live healthier lives and access healthcare services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff provided care and support in a caring and meaningful way. They knew the people who used the service

well. People and relatives, where appropriate, were involved in the planning of their care and support. Care plans supported staff to provide personalised care. People were encouraged to take part in activities and interests of their choice. There was a complaints procedure in place and systems in place to deal with complaints effectively. The service provided appropriate end of life care to people.

The service continued to be well managed. The provider had systems in place to monitor the quality of the service; actions were taken, and improvements were made when required. Staff felt well supported and said the registered manager and deputy manager were open and approachable. The service worked in partnership with outside agencies.