Westlands Care Home

People's experience of the service and what we found: The provider's systems and processes to assess, monitor and improve the quality and safety of the service needed further development.

We found areas for improvement in relation to the adaptation and decoration of the home in supporting people living with memory or cognitive impairments and to support them to orientate to time and place, such as no personalised signage on bedroom doors.

There was a positive and open culture at the service. People spoke positively about the experiences of care they received. Further development was needed to ensure people and their relatives had the opportunity to provide feedback for improvements to be identified and actioned.

People told us they felt safe. Risks to people's care and safety was assessed and regularly reviewed to ensure measures were in place to mitigate such risks where possible and keep people safe. Staff demonstrated they knew how to raise safeguarding concerns.

There was enough staff to meet people's needs in a safe and timely way. Staff followed safe infection prevention and control procedures to prevent the spread of infection. The administration of medicines was managed in a safe way and people received their medicines as prescribed.

Staff had been provided with training to ensure they had the relevant skills and knowledge to carry out their roles effectively. People were supported with their meals and drinks and staff contacted healthcare professionals when concerned about people's health and wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk