Ashcroft Nursing Home

People and their relatives told us they felt safe living in Ashcroft Nursing Home. One person said, "I am safe here, all the people are friendly." Another person said, "I feel safe, permanent staff are good and make it safe, but there are a lot of agency." One relative said, "Yes, I believe [relative] is safe. The staff respond." Another relative said, "Oh yes, it's a very good home. I can't praise them enough. There's plenty of people to keep an eye on them."

Peoples' needs were assessed before they moved into the service to make sure their needs could be met. Potential risks to peoples' health and welfare had been assessed. There was guidance in place for staff to minimise the risks and keep people as safe as possible. Checks had been made on the environment including fire safety and electrical checks.

The service had been adapted to meet peoples' needs. There were signs around the service and pictures on communal areas to help people find their way around. The service had cleaning schedules in place. People and relatives said the home was kept clean. One relative said, "The room is very clean and I'm very impressed."

People received care from staff who knew them well and people and relatives used words to describe the staff, such as kind, caring, lovely, helpful and friendly. One relative said, "The staff are excellent, gentle, patient and go above and beyond. I see enough staff present. You see a change of faces with agency coming in."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.