Caretech Community Services (No 2) Limited - 22 Prices Avenue

Risks to people were identified and there was full guidance in place to mitigate the risks. Staff followed the guidance. They recorded and reported to management when incidents occurred.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People could communicate with staff and understand information given to them as staff supported them consistently and understood their individual communication needs.

Right Culture: People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. We did find a recent entry in one person's daily record which was written in an authoritarian manner. The registered manager addressed this issue after the inspection. During the inspection staff treated people with respect and kindness.

Staff placed people's wishes, needs, and rights at the heart of everything they did. The stable management and core staff team supported people to receive consistent care from staff who knew them well. People received compassionate and empowering care which was tailored to their needs.

Quality assurance systems were in place to monitor the service people received. Staff evaluated the quality of support provided to people, involving the person, their families and other professional. All the relatives we had contact with were complimentary and positive about the service and the care and support their loved ones received.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity.

Staff understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. Staff had recently reported an incident to the registered manager and appropriate action had been taken to make sure people were safe.

People's care, treatment and support plans reflected their range of needs and this promoted their individuality, wellbeing and enjoyment of life. People could take part in activities of their choosing at the service or in the wider community and pursue their own interests. Staff received training and support to provide care effectively.

People were provided with meals and drinks to maintain their wellbeing. People were supported by health care professionals who worked in partnership with the service to maintain people's health and wellbeing.