The Goodwins

What life is like for people using this service: ● The home has shown continuous improvement following our previous inspection in March 2016 and has met the characteristics of a good service in safe and effective and an outstanding service in all other areas and overall. For a home which supports people with multiple and complex needs and with behaviours that challenge, there have been remarkably positive and consistent outcomes for people. The registered manager told us, "I have always run a home around whether I would be happy with my brother or sister living there, I would here." ● People have shown less behaviour that challenges as a result of the consistent positive support approach taken and therefore have needed less 'as required' medication and no use of restrictive interventions. Not only is this for people which have lived at The Goodwins for several years but people who have only lived there for a few months. ● The provider promoted a good quality of life for people. People were happy living at the home, were able to express themselves and engage with staff, participate in activities they enjoyed within the home and in their community and develop their skills and independence. ● People were supported to regain and maintain relationships with those important to them and to develop new relationships. The home used 'intensive interaction' to engage with people in a way which was meaningful to the individual. ● The registered manager had inspired and supported the staff team to improve people's lives, had achieved good outcomes for people, ensured people were kept safe and received high quality, person centred care and support in line with all their individual needs.