Blair House

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received their medicines in a safe manner. Staff administering medicines received training and had their competencies assessed.

Care plans and risk assessments were in place. Staff knew people well and emphasis was placed on supporting people to maintain their independence wherever possible. For those who required more support due to their dementia or mental health needs, staff provided this with respect and dignity.

Infection control procedures were being followed and the home was clean and tidy. Staff and management were aware of any actions to follow in the event of any outbreaks of COVID19.

People's views had been sought. People told us they had been involved in discussions about the redecoration. Relatives spoke positively about the recent changes. One told us, "I was concerned at first when I learnt there would be a change of manager, but my fears were soon allayed when I saw the calm manner that [managers name] was assuming her role. Within a short time, she had implemented improvements, by getting management to arrange for decorating to be done throughout, along with new curtains and bedding. The lounge and dining room were altered around, which makes for a more comfortable environment."

Staff, resident and relative meetings were taking place and surveys had been completed. All feedback received was being used to implement further changes to improve the home.

Quality assurance checks had been completed. The manager had implemented a new programme of auditing. This was used to identify areas for improvement and learning. Actions had been highlighted and work had taken place to implement improvements. Although some improvements were recent, the positive impact on people and staff of these improvements was evident.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk