Whitecliff Care Home

Right support People were supported by staff that had been trained in most key areas. However, staff had not received training in respect of supporting people with learning disabilities. This was highlighted to the registered manager who took immediate steps to enrol all staff on learning disability training. Two members of staff had completed Makaton (a type of sign language) training and people were supported in communicating their needs by a staff team that knew people well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, in some care plans mental capacity assessments were not decision specific and referred only to 'consent to care.' We found some gaps in best interest decision recording relating to people sharing rooms.

Right culture There was a positive culture at the service and everyone spoke well of the registered manager and wider management team. People, relatives, and staff all had opportunities to feedback about the service and raise issues and suggest improvements if needed. There were auditing processes in place that had the oversight of the registered manager. However, auditing had failed to identify the lack of training for learning disabilities and the lack of specific mental capacity assessments. The registered manager was responsive to the issues raised and took immediate steps to improve, however these improvements needed time to complete and to embed. The registered manager had established positive working relationships with other health and social care professionals which resulted in timely referrals for support for people which had resulted in positive outcomes.

Right Care Care and support was person centred and staff knew people well. People were treated with respect and dignity and were supported to be as independent as possible without compromising their safety. We observed numerous interactions between people and staff during our inspection. People were treated with kindness and were given the time they needed during personal care or when being supported with meals. Relatives told us they were very happy with the support provided one saying, "The care is excellent, they make it feel like their own home." A professional added, "The staff know people so well."