Coast Community Care
- Home care
- Dementia care
- Registered since 2017
- Bexhill-on-Sea, East Sussex, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
12 months
since the latest rating was published.
5 of 80
rated home care services in East Sussex are rated Requires improvement, like this one.
Coast Community Care: inspection record
Rated Requires improvement in October 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Care at Home Services (South East) Limited – Bexhill, Hastings and Rother (Good, 0.1 miles away) and Hand To Hand Care Ltd (Good, 0.1 miles away).
Nearest home care services:
- G Care at Home Services (South East) Limited – Bexhill, Hastings and Rother Good, 0.1 miles away
- G Hand To Hand Care Ltd Good, 0.1 miles away
- G Pride Community Healthcare Main Office Good, 0.1 miles away
- G Witham Community Care Limited Good, 1.4 miles away
- – FT Care Agency- Domiciliary Care Service Hastings Not yet rated, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 October 2025 (assessment visit 31 July 2025). Quoted under the Open Government Licence.
Assessment date: 5 to 15 August 2025. Site visit was undertaken on 6 August 2025.
Coast Community Care is a domiciliary care service providing support to people in their own homes. The Care Quality Commission only regulates services providing personal care and not everyone supported was in receipt of personal care. The service supported 60 people, 50 of whom were in receipt of personal care. People supported included older people living with dementia, people with mental health needs, people with substance misuse and some people with learning disabilities. We undertook this full assessment due to the age of the previous rating for this service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We found 2 breaches of regulation.
People’s safety was not managed effectively. Not all care plans and risk assessment had been regularly updated. Some risk assessments were missing including those relating to epilepsy and for people living with substance dependency and related issues. Other risk assessments lacked any meaningful instruction to staff about actions they should take when things went wrong. These included people at risk of developing pressure sores. Staff training was lacking with up to 12 members of staff shown in need of urgent training in autism awareness, medicines and diabetes. No training had been completed for epilepsy. A person supported by the Speech and Language Team (SaLT) who was at risk of choking had recorded that they had been given cereals to eat which would have increased a risk of choking. This matter was immediately addressed by the registered manager. Some moving and handling equipment was overdue servicing.
The governance, management structure and auditing process had not been robust enough to identify and then address the issues found during this assessment. Reviews of care plans and risk assessments was inconsistent and did not always involve people and their loved ones. Auditing processes had not been robust enough to identify the missing or incomplete risk assessments, deficits in staff training or effective means of capturing feedback from people, relatives and staff.
The service did not consistently work well with other partners and there was inconsistency in people’s ability to provide feedback about the service. Not everyone had conversations about advanced decisions relating to their care in the future.
However, pre-assessment processes were robust and people had decision specific mental capacity assessments in place. People were supported by a caring staff team who treated them with respect and dignity and promoted their independence.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment. This included risk management, staff training and ongoing support.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were generally good, and most people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant most people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 7 October 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 7 October 2025. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 7 October 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Lindsey Sherwood
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 30 June 2018. Latest assessment published 7 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Coast Care Homes Ltd
- Ownership type
- Organisation
- Companies House number
- 05168466 (opens Companies House)
Coast Care Homes Ltd runs 5 services, all in the South East. 4 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Coast Care Homes Ltd
- G Coast Care Centre Good. Care home with nursing, East Sussex
- G The Whitebeach Good. Care home with nursing, East Sussex
- G Whitebriars Care Home Good. Care home, East Sussex
- G Whitecliff Care Home Good. Care home with nursing, East Sussex
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Coast Community Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Coast Community Care.
- When was Coast Community Care last inspected?
- The Care Quality Commission's latest rating for Coast Community Care was published on 7 October 2025.
- Who runs Coast Community Care?
- Coast Community Care is run by Coast Care Homes Ltd. It runs 5 services, all in the South East.
- What is Coast Community Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 October 2025.
Contact
- Phone
- 01424 213433
- Address
- Pear Tree Court, Peartree Lane, Bexhill-on-sea, TN39 4PQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Care at Home Services (South East) Limited – Bexhill, Hastings and Rother (Good, 0.1 miles away) and Hand To Hand Care Ltd (Good, 0.1 miles away).
Nearest home care services:
- G Care at Home Services (South East) Limited – Bexhill, Hastings and Rother Good, 0.1 miles away
- G Hand To Hand Care Ltd Good, 0.1 miles away
- G Pride Community Healthcare Main Office Good, 0.1 miles away
- G Witham Community Care Limited Good, 1.4 miles away
- – FT Care Agency- Domiciliary Care Service Hastings Not yet rated, 1.5 miles away