Pride Community Healthcare Main Office

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if any potential abuse was raised. Any risks to people or staff were assessed and responded to. Staff handled prescribed topical creams safely.

Staff had the skills required to meet people's needs. A suitable training programme including an induction and assessment of competencies was undertaken, to ensure staff had the relevant skills and experience to perform their designated roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring and were committed to providing the right care in the best way possible. It was important to them to provide personalised care that met people's needs and preferences. People and relatives told us people's privacy, dignity and independence were always respected and promoted.

The registered manager provided strong and consistent leadership. The culture and ethos was positive with people being the central focus. The welfare of staff was seen as important and promoted. Systems were in place to review and monitor the quality of the service with regular contact and review with people and their relatives.