The Whitebeach

Managers carried out thorough pre-assessments for people before they moved into the service. Managers would ensure that people's needs could be met by appropriately trained staff. Staff supported people and their loved ones to make and keep health and social care appointments and to liaise with other health and social care professionals when needed. The service had been adapted to meet the needs of people who lived with dementia and those needing support with their mobility. People's nutrition and hydration needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated kindly and with respect and dignity. People's privacy was respected, and their independence promoted without compromising their safety.

People's care plans were person centred and provided personal histories and details about what was important to them as well as important details about their medical histories and current support needs. People were able to communicate freely with staff with support provided if needed. There were a range of activities for people to engage with, both in small groups and one to one. People had choice about their daily schedules. People and their relatives knew how to raise concerns and complaints and were confident that issues raised would be addressed. People's end of life wishes were recorded and respected.

People spoke highly of the registered manager and the wider management team. People and their loved ones had opportunities to provide feedback about the service and told us they felt listened to. Auditing processes were in place, overseen by managers which provided learning and further safeguarding for people.