The Park Beck

There were enough staff who had been recruited safely to support people each day. Medicines were managed well, and recent improvements had taken place following a concern. Only staff who had received the appropriate training and been assessed as competent gave people their medicines. Systems were in place to ensure people were protected from the risk of abuse.

People had enough to eat and drink throughout the day. They were offered a choice of meals that suited their individual needs and choices. People were supported to maintain and improve their health through regular reviews with health and social care staff.

Staff received training which was regularly updated. When concerns were raised staff received extra training to remind and refresh their learning. Staff were supported and updated through regular staff meetings and supervisions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was clean and tidy throughout. There was an ongoing plan to improve the physical environment of the home through decoration and maintenance.

The registered manager had identified improvements were needed to the culture. Through observations and discussions, we identified a positive culture. Staff engaged well with people and each other.