Amber House

Staff demonstrated good knowledge of safeguarding and how to recognise the signs of abuse or neglect. Staff had reported concerns when necessary and reported to feel confident in doing so. Staff and management had engaged appropriately with the local authority and other external bodies when needed.

People spoke positively about the running of the service and approachability of the management team. People had the opportunity and felt able to raise concerns, and were assured these would be listened to and acted upon.

The registered manager and senior team had undertaken audits in order to recognise patterns or trends in accidents or incidents. This enabled them to put measures in place to minimise risk and aid learning and development of staff.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Right support: • Model of care and setting maximises people's choice, control and independence. The service encouraged people to be involved in activities in the home. For example, people were encouraged to be part of the cleaning regime and some people were able to assist in meal preparation with support from staff. Right care:

• Care is person-centred and promotes people's dignity, privacy and human rights. Staff knew people well and we saw they treated them with respect and dignity. People's care plans highlighted what they liked and disliked, and support was unique to their wishes. Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. People told us that they had regular house meetings where they could discuss any concerns that they may have and give their view on the support they received. People spoke fondly of the management and staff.