Vallance Residential Care Home

At our last inspection, we found areas of practice that needed improvement in respect to safeguarding people. At this assessment, improvements had been made. The provider had processes in place to ensure people were protected from risk of harm and abuse. Staff knew the potential risks to people and how to report concerns. People medicines were administered safely. The provider followed recruitment policies and procedures ensuring staff were recruited safely. There were suitable numbers of trained staff to keep people safe and staff followed effective infection, prevention and control (IPC) procedures.

The provider had policies and systems that staff followed to ensure people were supported to have choice and control of their lives. Care plans were clear and provided staff with sufficient guidance on peoples wants, wishes and needs.

People received personalised care that met their needs. People's views and feedback were listened to and they received equity in experience and outcomes.

At our last inspection, we found areas of practice that needed improvement in respect to systems of audits and governance being embedded and driving improvement. At this assessment, improvements had been made. The management of the service ensured that effective systems of quality monitoring were routinely carried out, and to ensure a good level of care. Staff worked collaboratively with outside agencies such as the local authority and healthcare professionals, and felt supported to provide high quality care to people.