Cherry Lodge
- Care home
- 27 beds
- No nursing
- Registered since 2011
- Gunton, Suffolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Inadequate to Requires improvement.
19 months
since the latest rating was published.
28 of 156
rated care homes in Suffolk are rated Requires improvement, like this one.
Cherry Lodge: inspection record
Rated Requires improvement in March 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Harleston House (Outstanding, 0.2 miles away) and Royal Avenue (Good, 0.2 miles away).
Nearest care homes:
- O Harleston House Outstanding, 0.2 miles away
- G Royal Avenue Good, 0.2 miles away
- – Cypress House Not yet rated, 0.5 miles away
- RI The Laurels Requires improvement, 0.5 miles away
- – Britten Court Not yet rated, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 March 2025 (assessment visit 17 September 2024). Quoted under the Open Government Licence.
Date of Assessment: 20 and 29 January 2025. The assessment was completed to follow up on the breaches of the regulations from the last inspection on 19 December 2023 when the service was rated inadequate (published 16 April 2024). The service is a residential care home for up to 27 older people. At the time of assessment there were 15 older people living at the home. The provider was previously in breach of the legal regulations of safe care and treatment, consent, staffing, reporting procedures, and safeguarding. Improvements were found and the provider was no longer in breach of these regulations. However, we found one new breach of legal regulation relating to person-centred care, and a continuing breach of legal regulation relating to governance. We found some areas which demonstrated that audits were still not fully effective or embedded to enable the provider to monitor and improve the quality of care and accuracy of documentation. This included analysis of accidents and incidents in the service. However, we found that in practice people were protected and kept safe by staff who knew their needs well. People were not always involved in the planning of their care, and people’s views were not consistently sought to improve care. Recruitment processes required more robust oversight to ensure staff were recruited safely. Medicines were stored, administered and managed safely. There was a new manager in post who was visible within the service and staff spoke positively about them. This service has been in Special Measures since April 2024. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
- Safe Good
- Effective Good
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Good. This meant people were safe and protected from avoidable harm.
The service was previously in breach of the legal regulation in relation to risk management, infection prevention and control, safeguarding, and staffing. Improvements were found at this assessment and the service was no longer in breach of these regulations.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
The service was previously in breach of the legal regulation in relation to consent. Improvements were found at this assessment and the service was no longer in breach of this regulation.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. People did not always have access to activities that were person centred and meaningful.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. This meant people’s needs were not always met.
The provider was in breach of the legal regulation relating to person-centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Requires Improvement. Further improvements were needed to ensure governance systems were sufficiently robust and embedded in practice.
The provider was in breach of the legal regulation relating to Governance.
Questions to ask when you visit
- Caring was rated Requires improvement on 25 March 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 25 March 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 25 March 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Thom Wight
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)13 inspection reports, latest 17 April 2024. Latest assessment published 25 March 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Partnership
Martin Jay & Joanna Jay & Thom Wight runs 2 services, all in the East of England. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Martin Jay & Joanna Jay & Thom Wight
- G The Ashurst Good. Care home, Suffolk
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Cherry Lodge provide nursing care?
- No. The Care Quality Commission lists Cherry Lodge as a care home without nursing.
- How many beds does Cherry Lodge have?
- The Care Quality Commission's register lists 27 beds at Cherry Lodge.
- When was Cherry Lodge last inspected?
- The Care Quality Commission's latest rating for Cherry Lodge was published on 25 March 2025.
- Who runs Cherry Lodge?
- Cherry Lodge is run by Martin Jay & Joanna Jay & Thom Wight. It runs 2 services, all in the East of England.
- What is Cherry Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 March 2025.
Contact
- Phone
- 01502 560165
- Address
- 23-24 Lyndhurst Road, Lowestoft, NR32 4PD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Harleston House (Outstanding, 0.2 miles away) and Royal Avenue (Good, 0.2 miles away).
Nearest care homes:
- O Harleston House Outstanding, 0.2 miles away
- G Royal Avenue Good, 0.2 miles away
- – Cypress House Not yet rated, 0.5 miles away
- RI The Laurels Requires improvement, 0.5 miles away
- – Britten Court Not yet rated, 0.8 miles away