WYCHDENE CARE HOME

People told us they felt safe at the service. They were supported to take risks where they wanted to and action was taken to reduce and manage risks. Staff understood how to protect people from abuse and were confident to raise any concerns they had. People's medicines were managed safely and infection control risks were managed in line with national guidance. Lessons had been learnt when things went wrong. There were enough staff, who had been recruited safely, to meet people's needs.

People's needs had been assessed using recognised tools. They were supported to eat well and had planned menus with staff. Staff worked well with health care professionals to keep people as well as possible. Staff had been supported to develop the skills they required to meet people's needs. The environment had been designed to meet people's needs and make them fell at home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. They had privacy and were supported to remain as independent as possible. People were given opportunities to share information about their lifestyle choices, sexual orientation and gender identity. Their responses were respected.

People planned their care with staff and staff supported them in the way they preferred. They had been encouraged to share their end of life wishes, so staff knew their preferences. Information was available to people in ways they could understand, such as pictures. People told us they had enough to do each day and were planning trips and outings with staff. The provider and registered managers encouraged people to raise any issues so they could be resolved before they became a complaint.