Cleveland House

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

People were supported to take positive risks and be as independent as possible. There were processes in place to protect people from abuse. The service learned lessons from accidents and incidents to reduce the risk of them happening again. There were enough staff to support people, who had received appropriate training and supervision. Medicines were managed safely.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

The management team were open and transparent. Staff told us they felt supported and could raise any concerns. There were effective processes in place to monitor the quality of the service and act when shortfalls were found. The provider worked with community partners to improve people’s experience.