Deer Park Care Centre

The rating for the key question of safe has improved to good. People told us they felt safe living at the service. They were supported by staff who knew them well, supported them to take positive risks and to remain as independent as possible. Potential risks to people’s health and welfare had been assessed and there was detailed guidance for staff to support people’s physical needs. However, when people were at risk of becoming distressed or anxious and communicated by non-verbal actions, staff did not have detailed guidance to support people during these episodes. Incidents had been recorded and analysed but there was limited evidence of learning to reduce the risk of them happening in the future.

We assessed one quality statement in the well led question and found some good practice but also some improvement required. The score for this area has been combined with scores based on the rating from the last inspection which was inadequate. Though this assessment of this area indicated some good practice, our rating for the key question remains inadequate. The management team completed checks and audits on all areas of the service. People, staff, and relatives had been asked to complete quality assurance surveys. The results had been analysed and suggestions were recorded. There were no action plans in place to show what action had been taken to make improvements and when these had been completed.