Daybreak Support Services

People's experience of using this service: • The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. • People were protected from abuse, neglect and discrimination. • Individual risks were assessed to keep people safe and promote their independence. • Medicine systems were organised and people were receiving their medicines when they should. • People's needs were holistically assessed and staff supported people in a person-centred way. • People were supported by staff who had ongoing training to meet their needs • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. • Staff were kind and caring and understood people's likes and dislikes. • Staff worked together to maintain and develop people's independence. • The service was responsive to people's needs. People were supported to pursue interests and take an active role in the community. • Care plans were regularly updated. • The service was locally well led and managed. Staff and people were positive about recent changes in management. • There was no manager registered with the Care Quality Commission. We asked the manager to complete these forms in the week after our visit. • The manager submitted the form to become registered manager two weeks after our visit.