The Care Company UK Limited

People's experience of using this service: People, and their relatives, were complimentary about the way in which care was delivered. They told us staff were caring and happy in their approach to work, the management was approachable and accessible and that they would recommend the service to others.

People usually received care on time and from carers that they had formed trusting relationships with. People were not always given information in advance about who would be visiting them and thought the provision of rotas would improve the service.

The provider had recently expanded the service. They had ensured they had sufficient staff who were well trained and provided high quality and effective care. Staff told us the provider was a considerate employer and staff retention was good.

The provider had fallen behind with some areas of record keeping and governance, such as care plan reviews and medicines administration audits. However, the provider had already employed additional staff to redress these shortfalls within a short timescale.

The provider completed person centred, outcomes-based assessments and was responsive to changes in needs and issues experienced by people using the service. There was not always appropriate attention to detail in aspects of their risk assessments and recording but this was not found to have impacted significantly on people using the service and the provider made plans to redress the concerns found.