NCC First Support - Western

Risks to people's safety had been assessed and managed well. Staff understood how to protect people from risks. They were kind and caring and treated people with dignity and respect.

People received care that met their individual goals to help them regain independence in their daily lives. The staff had received appropriate training and supervision to enable them to support people to achieve this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People's consent had been sought in line with the relevant legislation.

The service worked well with other health and social care professionals to help people gain independence and to support their health needs. Systems were in place to ensure people, where appropriate, were transferred to other services once they had completed their reablement with Norfolk First Support Western.

The provider had ensured there were enough staff employed to provide people with the support they required. Staff new to the service had been subject to several checks to make sure they were of good character and safe to work with people.

There was an open and person-centred culture where people and staff were treated as individuals. Staff were happy working for the service and felt valued, supported and listened to.