NCC First Support - Eastern
- Home care
- Registered since 2018
- Great Yarmouth, Norfolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
19 months
since the latest rating was published.
81 of 115
rated home care services in Norfolk are rated Good, like this one.
NCC First Support - Eastern: inspection record
Rated Good in March 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Leaf Care Services - East and North Norfolk Good, 0.2 miles away
- G WSB Care Ltd Good, 0.4 miles away
- G MaK Healthcare Good, 0.8 miles away
- G Fuchsia Homecare Gorleston Good, 1.6 miles away
- RI Personal Assistant Services East Requires improvement, 1.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 31 March 2025 (assessment visit 26 January 2025). Quoted under the Open Government Licence.
Date of inspection: 24 February to 05 March 2025. The service is a care at home service providing reablement support for up to 6 weeks only for younger adults, older people, and/or those with a physical disability. The aim of the service is to support people to regain their independence and confidence following, although not exclusively, a health crisis, often following a hospital admission. At the start of the inspection, there were 60 people receiving the regulated activity of personal care. Whilst further improvements were required in relation to medicines, care and risk records, the previous breaches relating to safe care and treatment, and governance, had been met. People received a person-centered service that met their needs and goals. People received kind and effective support from a small group of appropriately recruited staff who knew them, their needs, and goals well, and supported them to meet these. Staff had received robust inductions, training, and support and demonstrated they were professional and knowledgeable. The outcomes for people receiving the service were consistently good; people told us this and records demonstrated it. Whilst the morale of staff was lower than usual at the time of this inspection, due to staff sickness levels and recent rota changes, this had not impacted on the quality of the service people received. We saw that the service consistently met its aims and objectives which was to support people to become more independent and help them reach their potential following a health crisis. To achieve this, the service worked well with other health and social care professionals who provided positive feedback on the service and what it achieved for people. The service was aware of the improvements it needed to make, and an action plan was in place to address these. They responded positively to our feedback and demonstrated they were committed to making the improvements required.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question requires improvement and there was one breach of regulation relating to safe care and treatment. At this inspection, the rating has changed to good and the service is no longer in breach. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question requires improvement. At this inspection, the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect. At our last inspection we rated this key question good. At this inspection, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last inspection we rated this key question requires improvement. At this inspection, the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question requires improvement and there was one breach of regulation relating to governance. At this inspection, the rating has changed to good and the service is no longer in breach. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Brett Davis
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 14 May 2019. Latest assessment published 31 March 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Norfolk County CouncilBrand: Norfolk County Council
- Ownership type
- Organisation
Norfolk County Council runs 8 services, all in the East of England. 7 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Norfolk County Council
- G Grays Fair Court Good. Home care, Norfolk
- G NCC First Support - Northern Good. Home care, Norfolk
- G NCC First Support - Norwich Good. Home care, Norfolk
- G NCC First Support - Southern Good. Home care, Norfolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does NCC First Support - Eastern provide nursing care?
- The Care Quality Commission's register does not list nursing care for NCC First Support - Eastern.
- When was NCC First Support - Eastern last inspected?
- The Care Quality Commission's latest rating for NCC First Support - Eastern was published on 31 March 2025.
- Who runs NCC First Support - Eastern?
- NCC First Support - Eastern is run by Norfolk County Council. It runs 8 services, all in the East of England.
- What is NCC First Support - Eastern's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 March 2025.
Contact
- Phone
- 0344 800 8026
- Address
- Northgate Hospital, Herbert Mathes Block, Northgate Street, Great Yarmouth, NR30 1BU Map (opens Google Maps)
Compare nearby
- G Leaf Care Services - East and North Norfolk Good, 0.2 miles away
- G WSB Care Ltd Good, 0.4 miles away
- G MaK Healthcare Good, 0.8 miles away
- G Fuchsia Homecare Gorleston Good, 1.6 miles away
- RI Personal Assistant Services East Requires improvement, 1.8 miles away