NCC First Support - Southern
- Home care
- Registered since 2011
- Dereham, Norfolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
81 of 115
rated home care services in Norfolk are rated Good, like this one.
NCC First Support - Southern: inspection record
Rated Good in July 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G I Care Service Good, 0.4 miles away
- – Community Outreach Service (Mid Norfolk Mencap) Not yet rated, 0.6 miles away
- G Ambition Community Healthcare Good, 1 mile away
- G Carewatch - Norfolk Good, 1 mile away
- – Everyday Living Healthcare Ltd Not yet rated, 1 mile away
About the service
From the Care Quality Commission's inspection report published 13 July 2019. Quoted under the Open Government Licence.
NCC First Support Southern, Northern and Norwich is a reablement service providing personal care to people living in their own homes for a maximum of six weeks. At the time of the inspection, the service was supporting approximately 100 people.
What inspectors found
People were able to express their individual care needs and the service had been planned in such a way as to meet these needs. People were helped to achieve as much independence as they could.
Read the rest of CQC's summary
Staff had received good training and supervision to help them deliver care to people that was safe and appropriate for their needs. Staff were kind and caring and treated people with dignity and respect. People were supported to have maximum choice and control of their lives.
Staff understood the different types of risks people could be exposed to and acted to reduce these risks as much as possible. Processes were in place to protect people from the risk of abuse. The provider had ensured that staff were of good character and were safe to work with people before allowing them to enter people's homes.
There was good leadership in place. The provider valued their staff and supported them in their work. The quality of the service was regularly reviewed, and action taken to improve it when necessary. When things had gone wrong, lessons had been learnt. The provider was keen to continually improve the service for people.
The service worked well with other agencies and health and social care services to ensure people received the care and support they required.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kira Hayward
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 13 July 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Norfolk County CouncilBrand: Norfolk County Council
- Ownership type
- Organisation
Norfolk County Council runs 8 services, all in the East of England. 7 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Norfolk County Council
- G Grays Fair Court Good. Home care, Norfolk
- G NCC First Support - Eastern Good. Home care, Norfolk
- G NCC First Support - Northern Good. Home care, Norfolk
- G NCC First Support - Norwich Good. Home care, Norfolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does NCC First Support - Southern provide nursing care?
- The Care Quality Commission's register does not list nursing care for NCC First Support - Southern.
- When was NCC First Support - Southern last inspected?
- The Care Quality Commission's latest rating for NCC First Support - Southern was published on 13 July 2019.
- Who runs NCC First Support - Southern?
- NCC First Support - Southern is run by Norfolk County Council. It runs 8 services, all in the East of England.
- What is NCC First Support - Southern's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 July 2019.
Contact
- Phone
- 01603 365789
- Address
- Elizabeth House, Walpole Loke, Dereham, NR19 1EE Map (opens Google Maps)
Compare nearby
- G I Care Service Good, 0.4 miles away
- – Community Outreach Service (Mid Norfolk Mencap) Not yet rated, 0.6 miles away
- G Ambition Community Healthcare Good, 1 mile away
- G Carewatch - Norfolk Good, 1 mile away
- – Everyday Living Healthcare Ltd Not yet rated, 1 mile away