Leaf Care Services - East and North Norfolk

The staff had received appropriate training and demonstrated they had the skills and knowledge to provide people with good quality care. People were supported to eat and drink enough to meet their needs. Staff were vigilant to people's health and contacted the relevant professionals when required. People's consent had been sought in line with the relevant legislation.

Staff were kind and caring and treated people with compassion. People saw regular staff so they could develop caring and trusting relationships with them. People's independence was encouraged, and they were supported to remain in their own home as much as possible.

People and relatives were happy with the quality of care being provided. The care they received met their individual needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

People had a voice which was listened to and respected. Complaints were actively encouraged to facilitate learning. People and staff felt no concern at voicing their opinions or giving feedback.

Good leadership was in place. An open culture had been embedded within the service where staff felt valued and people who used the service were treated as individuals. Robust governance processes were in place to drive improvement. The provider was keen to continuously learn and improve the care people received.