Personal Assistant Services East
- Home care
- Dementia care
- Registered since 2013
- Great Yarmouth, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
25 of 115
rated home care services in Norfolk are rated Requires improvement, like this one.
Personal Assistant Services East: inspection record
Rated Requires improvement in June 2019, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Fuchsia Homecare Gorleston (Good, 0.2 miles away) and MaK Healthcare (Good, 1 mile away).
Nearest home care services:
- G Fuchsia Homecare Gorleston Good, 0.2 miles away
- RI One to One Home Care Agency LTD Requires improvement, 0.6 miles away
- G MaK Healthcare Good, 1 mile away
- G WSB Care Ltd Good, 1.4 miles away
- G Leaf Care Services - East and North Norfolk Good, 1.8 miles away
What inspectors found
From the Care Quality Commission's inspection report published 28 June 2019. Quoted under the Open Government Licence.
About the service: Personal Assistant Services – East is a domiciliary care agency which provides support and personal care to 24 people living at home or in supported living accommodation. The service supports people with a learning and or physical disability and or a mental illness. It also supports people who are living with dementia.
Read the rest of CQC's summary
People's experience of using this service: Staffing shortages at team manager level had temporarily created a high workload at this level.
Some support plans lacked detail and they were not always up-to-date.
There were shortcomings identified in certain aspects of medicine record management.
Internal audits of people's care and medical records were infrequent and not always effective.
Staff built close and trusting relationships with people.
People were supported to make their own decisions about their care and to be independent.
People were supported to pursue their own hobbies and interests.
Staff sought people's consent and supported them in the least restrictive way possible. People were offered choices in their care.
People were cared for by staff who understood safeguarding principles.
Accidents and incidents were reported and acted upon. Lessons learnt were shared with staff.
Health care professionals were involved in people's care.
Staff felt well supported by the registered manager, who led by example and created a caring and positive working culture.
The registered manager involved staff, people and other stakeholders in service development.
The service is in breach of Regulation 17 of the Health and Social Care Act (Regulated Activities) Regulations 2014 in relation to governance.
Questions to ask the service
- Safe was rated Requires improvement on 28 June 2019. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 28 June 2019. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
Registration details
- Registered manager
- Emma Cobley
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 28 June 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Independence Matters C.I.C.
- Ownership type
- Organisation
- Companies House number
- 08530621 (opens Companies House)
Independence Matters C.I.C. runs 11 services, all in the East of England. 7 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Independence Matters C.I.C.
- G Church Green Lodge Good. Care home with nursing, Norfolk
- G Floating Support City Good. Home care, Norfolk
- G Home Support Matters Beccles Good. Home care, Suffolk
- G Long Stratton Supported Living Good. Home care, Norfolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Personal Assistant Services East provide nursing care?
- The Care Quality Commission's register does not list nursing care for Personal Assistant Services East.
- When was Personal Assistant Services East last inspected?
- The Care Quality Commission's latest rating for Personal Assistant Services East was published on 28 June 2019.
- Who runs Personal Assistant Services East?
- Personal Assistant Services East is run by Independence Matters C.I.C.. It runs 11 services, all in the East of England.
- What is Personal Assistant Services East's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 June 2019.
Contact
- Phone
- 01493 650504
- Address
- Personal Assistant Services East, Great Yarmouth Community Hub, Suffolk Road, Great Yarmouth, NR31 0LJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Fuchsia Homecare Gorleston (Good, 0.2 miles away) and MaK Healthcare (Good, 1 mile away).
Nearest home care services:
- G Fuchsia Homecare Gorleston Good, 0.2 miles away
- RI One to One Home Care Agency LTD Requires improvement, 0.6 miles away
- G MaK Healthcare Good, 1 mile away
- G WSB Care Ltd Good, 1.4 miles away
- G Leaf Care Services - East and North Norfolk Good, 1.8 miles away