Fuchsia Homecare Gorleston

Each person had a risk assessment within their care plan which contained information about how to keep them safe. Within each care plan there was an assessment of the person's needs and how they wished to be supported had been clearly stated. Care was reviewed as necessary and people were asked for their feedback. People were content with the service provided by Fuchsia Homecare Gorleston. They said that the service was reliable and was provided at a time of their choosing.

Staff received appropriate support and training for their role. Staff were trained to administer prescribed medicines. There were opportunities for staff to further develop their skills, knowledge and progress into roles with more responsibility.

People received appropriate support to maintain good hydration and nutrition. The service worked closely with other professionals to support people to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People told us staff were kind, understanding and caring towards them. They informed us staff treated them with respect and cared for them in line with their preferences. People were involved in the planning of their care and their care records were person centred.

The service had a complaints process in operation designed to resolve complaints to everyone's satisfaction and learn lessons to develop the service.

The registered manager had systems in place to manage and monitor the service. There was a quality assurance system in place to ensure the smooth running of the service and take action for resolving problems and improving of the service. People were given an opportunity to feedback their views on the service and their comments were acted on.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk