MaK Healthcare

Staff understood how to protect people from harm or discrimination. There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. Risks to people were assessed and their safety monitored and managed. Safe recruitment practices were followed to make sure the right staff were employed. Infection prevention and control practices were followed to minimise the spread of infection, including those related to COVID-19.

People's needs and choices were assessed to make sure the service was right for them. Staff knew people well and provided them with the care and support they needed in a way they preferred. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received the training, supervision and support they needed and were very complimentary about the way the service was managed and how good the communication and involvement was from the registered manager.

People were involved in decisions about their care and support with a clear focus on supporting people to maintain and develop their independence. People and their relatives were regularly asked for feedback and their views and any suggestions were listened to.

We have made a recommendation about ensuring all relevant events have been notified to CQC.