Hadleigh Court
- Care home
- 31 beds
- No nursing
- Dementia care
- Registered since 2010
- Torquay, Torbay, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
First rated Requires improvement in 2015, most recently Requires improvement in January 2026.
9 months
since the latest rating was published.
12 of 69
rated care homes in Torbay are rated Requires improvement, like this one.
Hadleigh Court: inspection record
Rated Requires improvement in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Carl Court (Good, 0.1 miles away) and The Tobias Centre (Good, 0.1 miles away).
Nearest care homes:
- RI Abbeywood House Requires improvement, 0.1 miles away
- G Carl Court Good, 0.1 miles away
- G The Tobias Centre Good, 0.1 miles away
- RI Lorna House Requires improvement, 0.2 miles away
- G Beechcroft Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 January 2026 (assessment visit 6 November 2025). Quoted under the Open Government Licence.
Date of assessment 18 to 27 November 2025.
Hadleigh Court is a residential home that provides accommodation for up to 31 people who require support with personal care. At the time of our assessment, 19 people were living at the service. The service specialises in supporting people over 65 years old, living with dementia and mental health conditions. We visited the service on 18 and 19 November 2025.
- Safe No rating
- Effective Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
At our last assessment, we rated the service requires improvement. At this assessment, the service remains requires improvement. There was a continued breach of 2 regulations in relation to safe care and treatment and good governance.
People’s risk assessments were not always completed correctly based on their individual needs and history, some people’s care plans contained out of date medical information or lacked detail about how to manage risks. Medicines administration systems were not always managed safely and records relating to fluid intake and repositioning were inconsistent. This exposed people to the risk of harm. The provider recognised that care for people living with dementia was not always provided in line with best practice and was taking action to improve this.
The service had been through significant change since our last assessment, including changes in management and senior staff. The changes in leadership over a short period of time impacted the quality of oversight and culture of the service.
The provider had made some improvements since our last assessment and was no longer in breach of 2 regulations in relation to consent and staffing. The provider had made some improvements to the environment and work was ongoing to ensure all risks were identified and well managed.
The provider had a clear plan for improvement and the culture they wanted to create. They were working to understand the needs of people and develop a strategy for the service. At the time of this assessment, the provider was working with the local authority to ensure good continuity of care going forward.
Staff gave positive feedback about the changes in the service. One staff member said, “Everyone is pulling in the same direction, and the morale and culture has improved. A lot of it happened quickly, but I think once all the changes are made it will be better here."
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was previously in breach of the legal regulation in relation to safe care and treatment. At this assessment and the provider remained in breach of this regulation.
The provider was previously in breach of the legal regulation in relation to staffing. Improvements were found at this assessment, and they were no longer in breach of this regulation.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to governance. At this assessment and the provider remained in breach of this regulation.
Questions to ask when you visit
- Safe was rated Requires improvement on 26 January 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 26 January 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)10 inspection reports, latest 27 January 2023. Latest assessment published 26 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Babbacombe Care Limited
- Ownership type
- Organisation
- Companies House number
- 03858600 (opens Companies House)
Getting help from Torbay Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Torbay Council
- Ask for a care needs assessment
- Phone: 01803 219700
- Support for carers
- Paying for care: Torbay Council
Checked on the council's website, November 2026.
Common questions
- Does Hadleigh Court provide nursing care?
- No. The Care Quality Commission lists Hadleigh Court as a care home without nursing.
- How many beds does Hadleigh Court have?
- The Care Quality Commission's register lists 31 beds at Hadleigh Court.
- When was Hadleigh Court last inspected?
- The Care Quality Commission's latest rating for Hadleigh Court was published on 26 January 2026.
- Who runs Hadleigh Court?
- Hadleigh Court is run by Babbacombe Care Limited.
- What is Hadleigh Court's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 January 2026.
Contact
- Phone
- 01803 327694
- Address
- Stanley Road, Cary Park, Torquay, TQ1 3JZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Carl Court (Good, 0.1 miles away) and The Tobias Centre (Good, 0.1 miles away).
Nearest care homes:
- RI Abbeywood House Requires improvement, 0.1 miles away
- G Carl Court Good, 0.1 miles away
- G The Tobias Centre Good, 0.1 miles away
- RI Lorna House Requires improvement, 0.2 miles away
- G Beechcroft Good, 0.2 miles away