Albany House - Bognor Regis
- Care home
- 18 beds
- No nursing
- Registered since 2011
- Bognor Regis, West Sussex, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Outstanding to Requires improvement.
11 months
since the latest rating was published.
47 of 309
rated care homes in West Sussex are rated Requires improvement, like this one.
Albany House - Bognor Regis: inspection record
Rated Requires improvement in November 2025, down from Outstanding.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Arun Lodge Residential Care Home (Good, less than 0.1 miles away) and Oban House Residential Care Home (Good, 0.1 miles away).
Nearest care homes:
- RI Cherington Requires improvement, less than 0.1 miles away
- G Arun Lodge Residential Care Home Good, less than 0.1 miles away
- RI Homebeech Requires improvement, less than 0.1 miles away
- G Oban House Residential Care Home Good, 0.1 miles away
- G Shaftesbury Ashley Place Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 18 November 2025 (assessment visit 9 July 2025). Quoted under the Open Government Licence.
Date of assessment: 31 July 2025. Albany House - Bognor Regis is a care home providing accommodation and support for people with mental health conditions, learning disabilities and/or autism. At the time of the assessment there were 12 people living at the home. We undertook this assessment in response to information of concern about the care provided. We found no evidence to support the concerns raised. We found breaches of regulations relating to the management of risk and medicines, person centred care and governance of the service.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
Risks to people were not always identified, assessed and managed to prevent people from receiving unsafe care and treatment. Medicines were not always managed safely, and people’s care was not always planned and provided in a personalised way to meet their needs. Governance systems had failed to identify and rectify concerns found at this assessment.
An assessment has been undertaken of this service that is used by autistic people or people with a learning disability and was registered as a specialist service. We assessed the service against ‘Right Support, Right Care, Right Culture’ (RS, RC, RC) guidance to make judgements about whether the provider guaranteed people with a learning disability and/or autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider had not given due consideration to RS, RC, RC and staff had not received all the training they needed to provide a specialist service to people with learning disabilities and /or autism. Following this assessment the provider reviewed their registration and is no longer registered as a specialist service for people with learning disabilities and /or autism.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment due to shortfalls with risk management and the way people’s medicines were managed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent. The service was in breach of legal regulation in relation to person-centred care.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect. Care was not always well personalised to support independence and choice.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
The service was in breach of legal regulation in relation to person centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 18 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 18 November 2025. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 18 November 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 18 November 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Denise Reilly
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Mental Health
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 5 March 2019. Latest assessment published 18 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Philippa Solan
- Ownership type
- Individual
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Albany House - Bognor Regis provide nursing care?
- No. The Care Quality Commission lists Albany House - Bognor Regis as a care home without nursing.
- How many beds does Albany House - Bognor Regis have?
- The Care Quality Commission's register lists 18 beds at Albany House - Bognor Regis.
- When was Albany House - Bognor Regis last inspected?
- The Care Quality Commission's latest rating for Albany House - Bognor Regis was published on 18 November 2025.
- Who runs Albany House - Bognor Regis?
- Albany House - Bognor Regis is run by Mrs Philippa Solan.
- What is Albany House - Bognor Regis's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 November 2025.
Contact
- Phone
- 01243 822533
- Address
- 11-13 Stocker Road, Bognor Regis, PO21 2QJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Arun Lodge Residential Care Home (Good, less than 0.1 miles away) and Oban House Residential Care Home (Good, 0.1 miles away).
Nearest care homes:
- RI Cherington Requires improvement, less than 0.1 miles away
- G Arun Lodge Residential Care Home Good, less than 0.1 miles away
- RI Homebeech Requires improvement, less than 0.1 miles away
- G Oban House Residential Care Home Good, 0.1 miles away
- G Shaftesbury Ashley Place Good, 0.1 miles away