Charles House
- Care home
- 10 beds
- No nursing
- Registered since 2010
- Handsworth Wood, Birmingham, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
184 of 245
rated care homes in Birmingham are rated Good, like this one.
Charles House: inspection record
Rated Good in January 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Florrie Robbins House Good, less than 0.1 miles away
- G Unity Care Good, 0.3 miles away
- G Petersfield Care Home Good, 0.5 miles away
- G St Peters Hall Good, 0.5 miles away
- – Khiya House Not yet rated, 0.7 miles away
What inspectors found
From the Care Quality Commission's inspection report published 14 April 2021. Quoted under the Open Government Licence.
Charles House is a residential care home providing accommodation and personal care to up to 10 people. At the time of our inspection there were five people living at the service.
Read the rest of CQC's summary
We found the following examples of good practice.
There were systems in place to facilitate visitors attending the home in line with new government guidance.
Care plans considered people's individual risk to COVID-19 and how to support them to self isolate. Where people lacked capacity, plans were made in people's best interests and involved the person, their loved ones and relevant professionals.
Suitable indoor activities had been considered for people during lockdown restrictions. The home was in the process of developing a sensory room for people to enjoy.
Staff wore Personal Protective Equipment (PPE) in line with guidance and had received training in using PPE correctly.
Signage was visible in the entrance and around the home to prompt good infection control practices.
Cleaning schedules were enhanced to include high touch areas and two hourly sanitisation of the home.
The five questions we ask about services and what we found
Questions to ask when you visit
- Well-led was rated Requires improvement on 10 January 2020. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Neil Banger
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder
Inspection report
Read the full inspection report (opens the Care Quality Commission website)12 inspection reports, latest 14 April 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Alphonsus Services LimitedBrand: Alphonsus Care Services
- Ownership type
- Organisation
- Companies House number
- 02706191 (opens Companies House)
Alphonsus Services Limited runs 6 services, all in the West Midlands. 6 are rated Good or Outstanding.
Other services run by Alphonsus Services Limited
- G Beatrice House Good. Care home, Dudley
- G Eve House Good. Care home, Dudley
- G Florrie Robbins House Good. Care home, Birmingham
- G Kathleen House Good. Care home, Dudley
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Charles House provide nursing care?
- No. The Care Quality Commission lists Charles House as a care home without nursing.
- How many beds does Charles House have?
- The Care Quality Commission's register lists 10 beds at Charles House.
- When was Charles House last inspected?
- The Care Quality Commission's latest rating for Charles House was published on 10 January 2020.
- Who runs Charles House?
- Charles House is run by Alphonsus Services Limited. It runs 6 services, all in the West Midlands.
- What is Charles House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 January 2020.
Contact
- Phone
- 0121 331 4972
- Address
- 257 Birchfield Road, Perry Barr, Birmingham, B20 3DG Map (opens Google Maps)
Compare nearby
- G Florrie Robbins House Good, less than 0.1 miles away
- G Unity Care Good, 0.3 miles away
- G Petersfield Care Home Good, 0.5 miles away
- G St Peters Hall Good, 0.5 miles away
- – Khiya House Not yet rated, 0.7 miles away