Wray Common Nursing Home

People's experience of using this service: Staff were kind and caring and treated people with respect. There was a friendly, family atmosphere at the home which people enjoyed. Staff respected people's decisions about their care and encouraged people to be as independent as possible.

There were enough staff available to meet people's needs. Staff were recruited safely and understood their role in safeguarding people from abuse. Accidents and incidents were reviewed to identify themes and the actions needed to prevent further incidents. Lessons were learned from adverse events and these were shared with staff.

The home was clean and hygienic. Staff attended training in infection prevention and control (IPC) and had access to appropriate personal protective equipment (PPE). Medicines were managed safely.

People's needs were assessed before they moved to the home to ensure staff could provide their care. People were supported to maintain good health and to access healthcare services when they needed them. Staff monitored people's health effectively and acted promptly if they identified concerns.

Staff had the induction and training they needed to carry out their roles. Staff were supported through regular one-to-one supervision, which gave them opportunities to discuss their training and development needs. Handovers and team meetings kept staff up-to-date about any changes in people's needs or to working practices.

People's care was provided in line with the Mental Capacity Act 2005 (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People's care was planned to meet their individual needs. The views of people who lived at the home, their relatives and staff were encouraged and acted upon. People and their relatives felt able to raise any concerns they had and were confident these would receive an appropriate response. The registered manager and staff had established effective working relationships with other professionals involved in people's care.

The registered manager had improved many aspects of the service since taking up their post, including the quality of care people received, the support provided to staff, communication with relatives, and governance systems. The registered manager acted on feedback we provided at the end of the inspection where we identified areas for improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk