Young Prospects

The service provided a 'short breaks' service, where people went for a period of respite care. At the time of the inspection, two people living there were receiving personal care. There were other people living within the service, however the level of care provided did not fall within the regulation of the CQC.

We have instructed the registered manager to ensure they and the provider take appropriate steps to ensure the service is correctly registered in relation to the number of people they support and the service location address.

People's experience of using this service and what we found: One person receiving personal care at the service wished to communicate and engage with us. They were positive about their experience at the service.

We identified that some improvements were needed in relation to the management of medicines to ensure people were fully protected. We have made a recommendation in the report about this. Staff understood safeguarding procedures and processes and felt comfortable raising concerns.

There were enough staff available to support people safely and recruitment processes were robust. Risks to people were identified and guidance was in place for staff to keep people safe. Staff we spoke with understood people's risks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where required, decision specific capacity assessments were completed.

Staff were competent and received an on-going training package from the provider. Staff felt supported by the registered manager and records evidenced supervision and performance appraisal was completed with staff.

Support plans were detailed and reviewed when required. People's healthcare needs were identified and met. There was evidence the service worked with other healthcare professionals within people's care plans.

People were supported by caring staff who worked towards promoting their dignity, privacy and independence. Records and information were maintained confidentially.

The person we spoke with and staff commented positively on the registered manager and the leadership of the service. There were internal and provider level governance systems in place to monitor the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk