The Pines (Active Prospects)

We found the following examples of good practice.

People were supported in a way which minimised the impact of the pandemic on their lives. Staff supported people to maintain contact with their loved ones, to go out safely when possible and to do what they liked in the home. People could use the home garden and staff organised events and things to do for people when at home which met their likes and sensory needs. Staff we spoke with knew well people's needs and what was important for them.

The provider supported the registered manager to risk assess people's day to day support and the home environment in line with the national guidance for COVID-19 pandemic. There were clear plans on how an outbreak of infection would be managed which were consulted with relevant external partners to ensure people's specific needs were considered and met. This prevented any further spread of the infection.

Staff told us they felt supported and valued by the management and had ongoing access to the personal protective equipment, as well as appropriate training around infection prevention and control (IPC). Staff accessed COVID-19 vaccinations and were completing regular COVID-19 test as per the national testing programme. The registered manager supported staff around personal COVID-19 risks and with IPC competency assessments, so they knew how to keep everyone safe. We observed staff adhered to good IPC practice on the day of the inspection.

The five questions we ask about services and what we found