33 Blanford Road

We received information of concern about infection control and prevention measures at this service in January 2021. We were mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what regulatory response and action was necessary and proportionate to keep people safe. We contacted the provider to discuss the concerns and they were immediately addressed and rectified by them.

We found the following examples of good practice.

Where people had to self-isolate after testing COVID-19 positive, their individual risks and needs were reviewed and closely monitored. This supported staff to make sure people had enough to drink or eat and any changes in their health were spotted early. There was clear guidance for staff on how to identify if additional medical assistance was required and what action should be taken. The registered manager had strong links with their local care home clinical lead and other clinical professionals supporting the COVID-19 pandemic response in the local area. This enabled the staff team to quickly access any clinical support or specific training when needed.

Supportive signage was used in the communal areas to help people who could struggle to adapt to changes and retain the information on the infection prevention and control measures in the home. For example, there was a reminder sign in the kitchen of how many people can use it at any given time to support social distancing.

People were supported to use technology to communicate with their families, to continue enjoying activities which were previously held in the home and to remain active participants of the local community groups. People were also supported to risk assess their individual circumstances so they could safely access outdoor exercise or meet their relatives in line with the COVID-19 national guidance. This protected people's wellbeing and human rights, and enabled them to maintain as much independence as possible throughout the pandemic.

The provider's senior management team effectively supported the registered manager with quick turn- around doorstep home deliveries of required PPE, food or medicines and were available for on-call support whenever needed. The registered manager regularly contacted staff during any periods of required self- isolation via phone to check their welfare and organised contactless deliveries of essential items where needed. The provider also recognised staff's efforts and dedication by sending flowers and 'thank you' cards. Staff told us they felt supported and valued.

The five questions we ask about services and what we found