Arthur Court

Medicines were managed safely. People told us they felt safe living at the service. The service was clean and well maintained.

There were sufficient staff in place, who received training and support to meet people's needs. Staff worked with healthcare professionals to provide joined up care to people. People told us the food was good at the service, and people were encouraged to maintain a healthy balanced diet. The service was homely, and people's rooms were personalised.

There was a positive culture within the service. Staff interactions with people were kind and compassionate. People told us they had positive relationships with staff. People were supported to be as independent as possible. Staff, people and their relatives felt involved in the service, and were committed to make improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service however did not always this practice.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.