St Claire's Care Home
- Care home
- 39 beds
- No nursing
- Dementia care
- Registered since 2011
- Folkestone, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
1 month
since the latest rating was published.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
St Claire's Care Home: inspection record
Rated Requires improvement in September 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Camelot Lodge (Good, 0.1 miles away) and Tristford (Good, 0.3 miles away).
Nearest care homes:
- RI Arthur Court Requires improvement, 0.1 miles away
- G Camelot Lodge Good, 0.1 miles away
- RI Millfield House Requires improvement, 0.1 miles away
- RI Tudor Lodge Requires improvement, 0.2 miles away
- G Tristford Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 September 2026 (assessment visit 14 July 2026). Quoted under the Open Government Licence.
Date of assessment: 28 July 2026 to 07 August 2026. St Claire’s Care Home is a residential care home providing accommodation for persons who require personal care. We completed this assessment after receiving concerns about the environment, activities and person-centred care.
- Safe Inadequate
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
The service is registered to provide support to 39 older people and people living with dementia. At the time of our assessment 29 people lived at the service.
At this assessment we found the quality of the service had deteriorated since we last inspected the service in 2019. We identified 5 breaches of the regulations relating to management of risk and infection control, premises and equipment, person centred care, consent to care and treatment and governance.
There had been a lack of management oversight of risks because systems had not been embedded to ensure risk assessments provided staff safe ways of working with people who had epilepsy, constipation and concerns around skin integrity. The provider had failed to maintain the premises and equipment which put people at potential risk of harm. People were not always enabled to receive care and support which met their preferences. Some people told us they preferred baths and despite asking for these they were not supported to have one. Some care plans lacked guidance for staff. The systems to monitor the quality and safety of the service were not effective.
Staff were recruited safely. Staff had not always received training and support to enable them to meet the assessed needs of people. Staff treated people with kindness and knew people well. Staff spent time with people and supported people to maintain important relationships with their families and friends. There were limited activities taking place in the service to keep people occupied and stimulated. Staff gave us mixed feedback about support from the management team and the provider. There was no registered manager in post, the last registered manager had left in August 2025. The provider had not made suitable management arrangements , which left staff without support and guidance, supervisions or staff meetings.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. We have also asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulation in relation to people’s safe care and treatment, management of the premises and equipment and infection control.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to consent to care and treatment.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
The service was in breach of legal regulation in relation to person centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Inadequate on 7 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 7 September 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 7 September 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 7 September 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)10 inspection reports, latest 27 January 2021. Latest assessment published 7 September 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Rosemere Care Home Ltd
- Ownership type
- Organisation
- Companies House number
- 04521508 (opens Companies House)
Rosemere Care Home Ltd runs 2 services, all in the South East. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Rosemere Care Home Ltd
- G Grimston House Care Home Good. Care home, Kent
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does St Claire's Care Home provide nursing care?
- No. The Care Quality Commission lists St Claire's Care Home as a care home without nursing.
- How many beds does St Claire's Care Home have?
- The Care Quality Commission's register lists 39 beds at St Claire's Care Home.
- When was St Claire's Care Home last inspected?
- The Care Quality Commission's latest rating for St Claire's Care Home was published on 7 September 2026.
- Who runs St Claire's Care Home?
- St Claire's Care Home is run by Rosemere Care Home Ltd. It runs 2 services, all in the South East.
- What is St Claire's Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 September 2026.
Contact
- Phone
- 01303 254897
- Address
- 18-24 Claremont Road, Folkestone, CT20 1DQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Camelot Lodge (Good, 0.1 miles away) and Tristford (Good, 0.3 miles away).
Nearest care homes:
- RI Arthur Court Requires improvement, 0.1 miles away
- G Camelot Lodge Good, 0.1 miles away
- RI Millfield House Requires improvement, 0.1 miles away
- RI Tudor Lodge Requires improvement, 0.2 miles away
- G Tristford Good, 0.3 miles away