Jaden House
- Care home
- 5 beds
- No nursing
- Registered since 2011
- Totton, Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Inadequate to Requires improvement.
15 months
since the latest rating was published.
59 of 420
rated care homes in Hampshire are rated Requires improvement, like this one.
Jaden House: inspection record
Rated Requires improvement in July 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Farmhouse Care Home (Good, 0.2 miles away) and The Birches Nursing Home (Good, 0.3 miles away).
Nearest care homes:
- G Farmhouse Care Home Good, 0.2 miles away
- G The Birches Nursing Home Good, 0.3 miles away
- G The Poplars Good, 0.8 miles away
- G Dimensions 123 Calmore Road Good, 0.9 miles away
- G Tendring Care Homes Ltd Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 July 2025 (assessment visit 3 February 2025). Quoted under the Open Government Licence.
Date of assessment: 18 February to 31 March 2025. The service provides accommodation for up to 5 people who require nursing or personal care and delivers support to people with a learning disability or autistic spectrum disorder, mental health and sensory impairment. At the time of the inspection there was 1 person receiving the regulated activity, who used the service one weekend per month for respite care. There were 4 people living at the service permanently who did not receive the regulated activity. CQC only inspects where people are receiving the regulated activity accommodation with personal care. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Medication care plans and risk assessments were not always person-centred. There was a lack of a robust understanding of the Mental Capacity Act (2005) and the Deprivation if Liberty Safeguards (DoLs). People’s consent to their care had not always been sought or had been obtained incorrectly. There were restrictive practices in place. Governance systems were not robust therefore we were not assured the provider always operated effective systems to process, identify, monitor and drive improvement across the service. However, overall, the service was caring. Families told us that the staff were kind and caring. We observed kind and caring interactions with staff who knew people well.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
At our previous inspection, the service was in breach of 4 regulations relating to safe care and treatment, person-centred care, safeguarding and governance. At this inspection we found the service was in breach of 3 regulations relating to safeguarding, safe care and treatment and governance. We have also asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question inadequate. At this assessment the rating changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was previously in breach of the legal regulation in relation to safeguarding and peoples safe care and treatment. Sufficient improvements were not found at this assessment, and the provider remained in breach of this regulation.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s
care, treatment and support did not always achieve good outcomes or was inconsistent.
The provider was in breach of the legal regulation in relation to safeguarding and peoples consent to care and treatment.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to good governance. Sufficient improvements were not found at this assessment, and the provider remained in breach of this regulation.
Questions to ask when you visit
- Safe was rated Requires improvement on 28 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 28 July 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 28 July 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Alexandra Kent
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 23 December 2023. Latest assessment published 28 July 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Turning Point Project Ltd
- Ownership type
- Organisation
- Companies House number
- 06762385 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Jaden House provide nursing care?
- No. The Care Quality Commission lists Jaden House as a care home without nursing.
- How many beds does Jaden House have?
- The Care Quality Commission's register lists 5 beds at Jaden House.
- When was Jaden House last inspected?
- The Care Quality Commission's latest rating for Jaden House was published on 28 July 2025.
- Who runs Jaden House?
- Jaden House is run by The Turning Point Project Ltd.
- What is Jaden House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 July 2025.
Contact
- Phone
- 023 8086 7680
- Address
- 33 Hammonds Lane, Totton, Southampton, SO40 3LF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Farmhouse Care Home (Good, 0.2 miles away) and The Birches Nursing Home (Good, 0.3 miles away).
Nearest care homes:
- G Farmhouse Care Home Good, 0.2 miles away
- G The Birches Nursing Home Good, 0.3 miles away
- G The Poplars Good, 0.8 miles away
- G Dimensions 123 Calmore Road Good, 0.9 miles away
- G Tendring Care Homes Ltd Good, 0.9 miles away