Farmhouse Care Home

We were assured that most infection prevention and control practices were in line with current guidance. However, some improvements were required.

People were supported by staff who knew them well. Staff we spoke with were enthusiastic about their jobs and showed both care and understanding for the people they supported.

Systems were in place to protect people from abuse. Staff we spoke with were aware of how to identify, prevent and report abuse. There were enough staff deployed to keep people safe. There were plans in place for foreseeable emergencies.

Medicines were stored safely and securely, and procedures were in place to ensure people received their medicines as prescribed.

People were supported with their nutritional needs. People received varied meals including a choice of fresh food and drinks. Staff were aware of people's likes and dislikes.

People's privacy and dignity was respected and promoted. Staff understood how to support people in a sensitive way, while promoting their independence. People told us they were treated with dignity and respect.

There were effective systems in place to monitor and improve the quality of the service provided. Safety and maintenance checks for the premises and equipment were in place and up to date.

Staff felt supported in their roles and received regular support and one to one sessions or supervision to discuss areas of development and enable them to carry out their roles effectively.

Care plans provided comprehensive information about how people wished to receive care and support. This

helped ensure people received personalised care in a way that met their individual needs.

The home developed and promoted community involvement. People enjoyed going out in the community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.